General terms and conditions

A warm welcome

It is our intention to make your stay at B&B de Cley as pleasant as possible and to stop at nothing to ensure that you as a guest feel as “at home” as possible with us.
For our B&B the following rules apply.

Adults only

To avoid any misunderstandings, it is worth noting that B&B de Cley is an ‘adults only’ accommodation.

Possible exception is when all our rooms are booked by the same party.

Bringing pets is unfortunately not allowed.

The minimum stay is 2 nights.

Checking in & out

Check-in is possible between 3 and 4.30 p.m.
Any other time in consultation.
We kindly ask you to telephone half an hour in advance so that we can give you a warm welcome on arrival.
Check out before 10:30.

Key

You will receive 1 key at check-in.
In case of loss we charge €100,- for a replacement key.
It is up to you to lock the doors of your accommodation and turn off the lights and heating.

Bed linen and towels

For stays longer than a week, the beds are changed once a week.
Every day the guests receive clean towels.

Damage

B&B de Cley is in no way liable for any form of damage, loss or theft you may have or experience during your stay in our B&B.
Should damage be caused to the accommodation or its furnishings during your stay, please inform us.

Misconduct

In case of misconduct or gross negligence on the part of (one of the) guests, we reserve the right to immediately terminate accommodation in our B&B (without refund of any remaining days.

Ensuring hygiene

In the event that, during the night, non-removable stains appear in the mattress, duvet, bedspread and decorative pillows or towels, we will charge the guest for the resulting cleaning costs and/or costs of replacing the materials.

Smoking not permitted

It is forbidden to smoke and use drugs in the rooms.
All our rooms are equipped with synchronised smoke detectors.

Cancellation

1. In case of cancellation of the reservation the following conditions apply:
Cancellation up to 2 weeks or earlier before arrival date; no cancellation fee.
Cancellation from 2 weeks to the date of arrival; 50% cancellation fee.
2. Cancellation conditions may be deviated from solely at the discretion of the owner or manager (e.g. in case of emergencies).
3. In order to be eligible for any refund, the cancellation must be communicated directly to the owner by e-mail or telephone.
4. After consultation, the agreed amount will be transferred within two weeks.
5. No refund will be made in the event of premature departure.
6 We recommend taking out travel and/or cancellation insurance.

Suitcase on the bed

We use white bed linen (from the brand Optidee).
Because this is very expensive, we kindly ask you not to put suitcases and luggage on the beds but on the appropriate luggage rack.
If you do damage our bed linen we are obliged to charge €189.

Parking

You can park your car for free on the grounds of B&B de Cley.
Unfortunately, we are not liable for any damage suffered to your property.